Privacy Policy

About this policy

Your privacy is important to us. This Privacy Policy explains how TeraOps (“TeraOps”, “we”, “us”, or “our”) collects, uses, and protects your personal data when you use our website, platform, and services.

By accessing or using our services, you agree to the collection and use of your information in accordance with this policy.

What is Personal Data?

Personal data refers to any piece of information that relates to an identifiable individual. This may include but is not limited to name, email address, IP address, contact details, organization information, or other identifying details.

What information do we collect?

We collect only the information needed for legitimate business purposes.

You may need to provide some personal information such as your full name, email address, contact details, company name, designation, or similar information when you sign up for an account, request access to the TeraOps platform, contact customer support, register for events, or interact with our services.

If you are using our platform through your employer or organization, we may receive certain information from your organization in order to provide you access to the platform and related services.

We may also collect limited technical information automatically when you access our website or platform, such as IP address, browser type, device information, and usage logs to help us maintain platform performance and security.

Why do we collect this information?

We use personal information solely for the purpose of interacting with you and enabling you to access and use our platform, products, or services. We do not sell your personal information to anyone.

How do we collect this information?

We gather your personal data when you access our website or platform, submit information through forms, contact us directly, or register for our services.

What will the data be used for?

We gather and handle personal information with specific objectives in mind. Firstly, we use it to provide you with access to the TeraOps platform and the services you have requested. Secondly, we use your data to communicate with you and respond to your inquiries or requests. Finally, we may process this information to comply with applicable legal and regulatory obligations.

Legal Basis for Data Processing

The processing of your personal data is carried out on one or more of the following legal bases:

1. Your consent – When you have given us explicit permission to process your data.
2. Contractual necessity – When processing is necessary to provide services requested by you.
3. Legal obligation – When processing is required to comply with legal obligations.
4. Legitimate interests – When processing is based on our legitimate business interests, provided that such interests do not override your fundamental rights and freedoms.

Data Sharing

We may share your personal data with the following categories of recipients:

1. Service providers – Third-party entities that assist us in operating or supporting our platform and services.
2. Legal and regulatory authorities – When required by law or to protect our rights and interests.

Your Rights

You have certain rights regarding your personal data:

1. Access – You may request access to the personal data we hold about you.
2. Correction – You have the right to correct any inaccurate or incomplete personal data.
3. Deletion – You may request the deletion of your personal data under certain circumstances.
4. Objection – You can object to the processing of your data for direct marketing or legitimate interests.
5. Portability – You can request the transfer of your data to another data controller.

How to exercise your rights?

To exercise your rights, please contact us at [email protected].

How will we inform users of our privacy policy changes?

We reserve the right to update this privacy notice at any time, and we will provide an updated version of this privacy notice when we make substantial changes. We may also notify you in other ways from time to time about the processing of your personal data when necessary.

Statement on protecting personal data

We are committed to protecting personal data and maintaining appropriate security practices. We implement reasonable technical and organizational measures to safeguard personal information from unauthorized access, loss, misuse, or disclosure.

While we take reasonable measures to protect your personal information, the internet inherently is not fully secure. Therefore, we encourage users to take precautions to protect their credentials such as usernames and passwords and ensure their systems are secure when accessing our platform.

If at any point you suspect security issues or receive suspicious communication claiming to be from TeraOps, please contact us immediately.

Contact us about the privacy policy

We have appointed a Data Protection Officer (DPO) responsible for overseeing questions related to this Privacy Policy and our data protection practices.

If you have any questions or requests regarding your personal data, you may contact our DPO at [email protected].